Have you an oil fired cooker such as an Aga, Rayburn or Waterford Stanley? If so, please ensure to notify our sales office when placing your home heating oil order.
Why is this important?
When delivering home heating oil to a household using an Aga, Rayburn or Waterford Stanley, our drivers must clear their delivery hose in order to ensure there is no cross product contamination.
Product contamination can occur if a driver was delivering any product other than Kerosene immediately prior to making a delivery of Kerosene. This is particularly important in the case of Aga Cookers where a minimal contamination can cause the cooker to significantly underperform and eventually choke with soot.
What is the procedure?
If a customer informs our sales office that they use Kerosene for a cooker and state the name of the cooker, this information is transferred to the driver’s delivery docket thereby informing him of the importance of clearing his delivery line prior to making a delivery to any customer that requires Kerosene for their cooker.
As a result of this policy, many heating engineers, who specialise in servicing oil fired cookers, recommend customers to order their kerosene from Tommy Dowd Oil.