Home Heating Oil – Frequently Asked Questions
Q. How do I order home heating oil from the website?
A With our simple quote system, it is very easy to do. Select the area where you live and the quantity of kerosene or gas oil you need. A quote will appear in the quote box. You can change the volume as often as you like to see what effect it has on the price quoted. Click “Order Now” to go to the order screen. There you will find an order form for the amount of Tommy Dowd Oil Texaco Super Clean Home Heating Oil you selected in your quote. Simply complete each field as requested and you are on your way to receiving home heating oil at a great price and exceptional delivery from Tommy Dowd Oil.
Q. What to know about home heating oil and fuel oils?
A Tommy Dowd Oil delivers Texaco Super Clean Low-Cost Home Heating Oil in County Meath and surrounding areas. With our competitive rates, you will be glad you ordered your home heating oil On-line with us.
Tommy Dowd Oil continually review heating oil cost changes to ensure we are offering the best possible prices to our online customers.
At Tommy Dowd Oil we pride ourselves on providing an exceptional level of customer service
Q. Does the home heating oil price quoted include VAT?
A The price quoted for Kerosene oil and Gas oil is inclusive of VAT at the appropriate rate.
Q. How will I know if the home oil has been delivered?
A Our driver will leave a delivery docket in your letter box confirming that your delivery has been completed.
Q. Will I be contacted before my heating oil delivery?
A When you complete your heating oil order details, you have an option to specify if you want to be contacted prior to the home heating oil delivery.
Q. What if I don’t take the quantity of heating oil I order?
A Our driver will only deliver what your tank will safely take. If the quantity delivered varies with the quantity ordered, we will provide you with a refund or can leave you in credit for your next delivery. The heating oil unit price may vary if the quantity delivered is less than the original ordered quantity. All deliveries are Independently verified and controlled.
Q. When will my home heating oil delivery be made?
A We will make every effort to meet your request. If you require an urgent delivery, please let us know in the special instruction section on the order entry screen.
Delivery for heating oil is normally within one to two working days but during exceptional weather conditions it may take longer owing to circumstances outside our control.
Q. How secure is my payment for home heating oil?
A Tommy Dowd Oil operate the Realex Payment system to accept and authorize debit and credit card payments for heating oil.
All contact through to the website uses secure SSL type encryption and all credit card details are removed once processed.
We take great care to protect your information (especially your payment details) and use the most modern security technology to ensure your details are secure at all times throughout the process.
Q. How can I pay for my home heating oil?
A Tommy Dowd Oil accepts payment for home heating oil by Debit or Credit Card.
Q. How much heating oil do I order?
A Our minimum order is 150 Euro Worth
Most domestic oil tanks range in size from 900 Litres to 1,400 Litres. The capacity of your tank may be indicated by a sticker on the tank. Our drivers will not overfill your tank and you will only be charged for the quantity which you receive.The unit price may vary if the delivered quantity is less than the ordered quantity.
Q. What type of heating oil do I use?
A If you have ordered from us in the past and have not changed your boiler, we will know what type of heating oil you use. We supply two types of heating oil. They are:
Kerosene which has an orange based colour. It burns cleanly, economically is more environmentally friendly and is used in most modern boiler systems.
Gas oil is used as home heating oil in a lot of older Oil – Fired systems. It is green in colour and can also be referred to as Marked Gas Oil. It can be used to run generators, fridge units on trucks, off road machinery and construction machinery. There may be a sticker on your tank indicating the product used. If you have a ticket from a previous delivery the product will be indicated there.
If you are still unsure, let us know on the “Special Instructions” when ordering and our driver will check before delivery is made.